Shipping Policy

Thank you for visiting and shopping at Bethany's Casa. Below are the terms and conditions that constitute our Shipping Policy.

INTERNATIONAL SHIPPING:

We do not have control over customs and are therefore unable to be responsible for any delays that may occur. Tracking information will be made available to you as soon as it is made available to us.

APPROXIMATE SHIPPING TIMES (does not include weekends/public holidays):

a) USA ~ 7 to 16 business days (tracking system available)

b) Rest of the world ~ 7 to 21 business days (tracking system available varies)

Delayed delivery - in very rare instances, packages may take longer than the stated expected time frame. Unfortunately, we cannot control shipping times or any unexpected delays that may occur en route. We appreciate your understanding and patience in such cases. In such cases, we will ship a new package if there are no tracking updates for 30-60 business days.

This may be especially true during the busier holiday seasons at the end of the year (November and December), during promotions, or other special occasions.

PROCESSING TIME VS SHIPPING TIME

Please note that processing time (4-6 business days) is different from shipping time and should be added to the total delivery time. Orders generally take 4-6 business days to be fully processed (checked, packed, forwarded to logistics, and sent forth to the post office). 

After your order has been processed, our shipping company will dispatch your package. An email with your online tracking information will be available on our website.

Processing Time - In very rare instances, it may take longer than the stated expected timeframe. During busy times, such as holidays or promotions, processing time may take longer. We do our best to deliver as fast as possible and seek your understanding and patience during such events.

CANCELING AN ORDER

Once an order is placed, we cannot cancel it after 30 minutes, as it may have already been processed.

Please drop us an email at (00000000000) as soon as possible if you'd like to cancel an order you've just made.

UNCLAIMED ORDERS

We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or due to an incorrect or insufficient address.

If you notice an incorrect or insufficient address in the confirmation email, please email us back as soon as possible at (000000000) with the updated details, replying to your order confirmation email.

Once we process the order, we cannot change the address and are not responsible for incorrect or insufficient addresses.

REFUND POLICY

We typically do not offer refunds on products. We clearly state the shipping time for each product, as well as its description on each product page. It is up to the customer to read this information and ultimately make the purchase. However, if you feel that your product is damaged, you can send us clear evidence, including photos of your product, packaging, and customer information, so our team can dispute the issue and determine the resolution.

CUSTOM / DUTY FEES

Customs fees are the buyer's responsibility. Please check with your local customs agency regarding fees. Also, kindly note that on rare occasions, customs agents may delay delivery of some packages.

SEPARATE PACKAGES

In some instances, an order may be split into different packages for any of the following reasons:

- Certain items may be on backorder

- Weight restrictions for regular shipping imposed by the post office

- Different designers/warehouse locations (we work from multiple warehouses to bring you the best selections at affordable prices)

Holiday Season

Due to the high volume of sales in October, November, and December, we ask that you remain patient. Our customers are important to us, and WE strive to make you happy. With that said, shipping times may take longer than expected, but we guarantee that you goods will come and you will remain a loyal customer. Thank you.